+91 70423 98111
We answer our phones!
Refund Policy
Home > Refund Policy
Refund Policy
Effective Date: 26-12-2024
At SMTPLIME, customer satisfaction is our priority. We aim to deliver high-quality services and ensure that our customers are happy with their experience. This Refund Policy outlines the terms and conditions under which refunds may be issued.
Eligibility for Refunds
Refunds will only be considered under the following conditions:
- The service was not delivered as promised due to errors or omissions on our part.
- The customer has submitted a valid refund request within the specified time frame.
- Technical issues caused by SMTPLIME prevented the use of the purchased service, and a resolution could not be provided.
Non-Refundable Services
The following are not eligible for refunds:
- Services that have already been fully delivered or utilized.
- Refund requests made beyond the refund request period.
- Delays or issues caused by the customer’s failure to provide required information or meet prerequisites for the service.
Process for Submitting a Refund Request
To request a refund, please follow these steps:
- Contact our customer support team via email at info@smtplime.com or call us at +91 70423 98111.
- Provide the following details:
- Full name and contact information.
- Proof of purchase (e.g., receipt or transaction ID).
- Reason for requesting the refund, along with supporting details or evidence.
Refund Approval and Processing
- Refunds will be issued using the original payment method unless otherwise agreed.
- Any processing fees or third-party charges may be deducted from the refund amount.
Cancellations
If you wish to cancel a service before it is delivered or initiated, please contact us immediately. Cancellation requests will be handled on a case-by-case basis, and eligibility for a refund will depend on the status of the service.
Contact Us
For questions or assistance regarding this Refund Policy, please reach out to us:
- Email: info@smtplime.com
- Phone: +91 70423 98111
Policy Updates
SMTPLIME reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services after changes are made constitutes acceptance of the revised policy.